If you are reporting Spam, Joy Hawkins has a great article for that. But, I would head to Twitter support ASAP. If you want to you can fill out this form for reporting a review. Before reaching out to support it is a best practice to flag the review in your dashboard first and then wait 3 full business days before you contact support. If someone is holding your listing hostage, then you will want to reach out to Google My Business Support. If the request is not rejected you can go through the verification process. If your listing is owned by someone else, and you do not know how to get ownership back, first add the business to your GMB Dashboard, wait seven full business days and see if the request was responded to. Try these steps yourself first, support will tell you to regardless. Desired Resolution Some Common Tips Before Going to Support: Description of your problem (Stick to facts that can be proven)ħ. Google Maps URL (GMB Dashboard URL if suspended and not visible on Maps)Ħ. If you are looking for Google My Business consultation or resolution with an issue, you can always reach out to me for help!Ĥ. Feel free to use this style when communicating your issue. The reason is this, there is only so much time that someone has to read your problem, extraneous details bog down the process, and at the end of the day, a human being is reading your support request and trying to figure out what the heck is going on to resolve it. At the bottom of this article, I include some example templates you can use. Explain the situation and do your best to remove any emotion from the context as possible. All of these feelings are perfectly normal, but to get the fastest resolution to your issue try and be as straight to the point as possible. You probably feel that you will go out of business. Try and be as direct and to the point as possible. I know you are feeling frustrated about some issue, or are upset because of some bad reviews that you think you have wrongly received. Open up notepad or something and prepare your statement. Take some time before you head to any of the support options. Have you taken some necessary steps first? How to Contact Google My Business for Help and Support? More often than not this will lead you down the road to a suspension. One note: Before you begin this process, make sure your GMB Profile is not keyword stuffed and do not go through support for a PO Box/Virtual Office issue (unless you are trying to fix that issue). In this article, I am going to detail out specific steps on how to contact Google My Business Support, how to prepare everything you need to get the fastest support possible and provide you with a few templates that will help further your success. In most cases, business owners have not gone through the proper GMB support channels before they start to freak out. Most users who I see on the support forums feel as though their whole business is going to collapse if they do not get support right away. There can be some issues that are downright frustrating. These policies apply only for administrators.Getting support for Google My Business (GMB) is not as hard as it sounds. Social Follow our Twitter channel to receive timely support, incident communications, and quick self-help tips. Google Workspace for Admins Community: Join this community to view the latest news and resources for Google Workspace, including peer-to-peer conversations, launch announcements, product updates, road maps, and more. Google Workspace Community: Ask troubleshooting questions and get answers from Google Workspace product experts and other administrators. Google Workspace status dashboard: View status of core services (Gmail, Calendar, and so on). Get Google Workspace help onlineĪdministrator Help Center: Search documentation for managing Google Workspace users and services. Having trouble accessing the Admin console? For help, see Can’t sign in to the Admin console. If you still need help, click This didn't help, continue to Support.If a Help article that relates to your issue is listed, click it to review.At the bottom of the Help window, describe your issue and click Send.
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